Frequently asked questions

You have 14 days from the date of receipt of your package to make your return.

Return procedure :

If you wish to make a return, you must go to the section "Make a return"

You will need to download and complete the return form, which should be enclosed with your parcel.

You must then enclose a copy of your invoice and the return form with your package. The products must, if possible, be returned in their original packaging or at least in packaging that protects the products in conditions comparable to the original packaging. The products must be returned to the following address

C-LOG
SERVICE RETOURS EP
ZAC DE LA COSTARDAIS
22690 PLEUDIHEN-SUR-RANCE

If you have any questions you can contact customer service via our Contact us.

We attach the greatest importance to the quality of our products.

If, however, despite all the quality controls carried out, a defect should occur, we invite you to report it. Please follow the return process.

In the event of a proven defect on our part, we will be able to refund you.

The shipping cost will be at our charge.

At the moment we do not propose any exchange of products. Therefore, if you wish to exchange your item, we invite you to make a return.

In addition:

- The exchange or refund of a Product ordered on the Site is not possible at an Eden Park shop.

- Eden Park does not accept exchanges or refunds for Products purchased in an Eden Park boutique on the Site.

It is not possible to cancel or modify your Eden Park order. Indeed, as soon as your basket is validated, your order is sent to our warehouse for preparation and shipping as soon as possible.

However, if you wish to cancel your order, you can refuse the parcel on delivery.

Some products sold online are also available in shop.

On the product page, click on, "Free pick-up in shop" to see the shops where the product is available.

You can then select the shop of your choice and reserve the item. The shop will then confirm the reservation and you can collect your product.

Below are the different order statuses visible from the : "My Order": section

Confirmed - You have created an order but we have not yet shipped or processed the order. 

In Transit - Your order has been processed or partially processed but the order has not yet been delivered.

In Delivery - The order has arrived at the sorting centre and will be delivered soon.

Delivered - You have received the order.

Delivery Attempted - The carrier has attempted to deliver your order to the destination address, but delivery has been unsuccessful.

Your order may have been cancelled due to problems with your credit card.

Please contact your bank for more information. You can also contact our customer service here

You can follow the progress of your parcel via the email sent with your order.

- For a delivery via Colissimo, your parcel will be given to you between 2 and 5 days.

- For a delivery via Chronopost, your parcel will be given to you in 48h.

Click on the "Account" icon at the top right of the page, then on « Forgot your password? ». After entering the e-mail address associated with your account, an e-mail will be sent to you allowing you to reset your password.

If you wish to delete all your data, i.e. your Eden Park account, you must send a request to our customer service here

The Eden Park newsletter allows you to be easily informed of the latest news from the brand: events, promotions or new products.

We undertake to keep the frequency of the newsletter low and not to pass on your e-mail address to third parties.

We offer various payment methods on our e-shop:

- Visa / MasterCard

- American Express

- PayPal

- Apple Pay

In order to be able to refund you, please contact our customer service here

Upon receipt, we will credit the payment method used for the purchase as soon as possible.

If your credit card payment worked and you have not received an order confirmation email within a few hours, please contact us here

Shipping costs are at the customer's expense and depend on the country of delivery. They will be specified when the order is confirmed:

Metropolitan France and Monaco

- Express 14,90€

- Standard 5,90€

Germany, Italy, Luxembourg, Netherlands, Portugal, Belgium, Austria, Spain, Ireland:

- Standard 10,90€

Our products are shipped to the following countries:

Belgium, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We make every effort to process orders within one working day and as a result we are unable to change the delivery address once you have placed your order.

However, you can contact customer service to see if it's not too late here

Your order is :

- delivered to a nearby pick-up point

- dropped off at a neighbour's

- waiting for a second delivery the next day

In all cases, the carrier will contact you to give you all the delivery information.

If you have a problem with the delivery of your order, please contact our customer service here

We will then be able to open an investigation with the carrier to help you as soon as possible.

Once an item is shown as being out of stock, we cannot guarantee that it will be restocked. However, you can stay alerted with the back in stock alert.

Pap'atelier items are unique, they will never be restocked identically.

You can find an interactive size guide or size equivalence on each product page.

At checkout, simply enter your gift card code to use it. 

It is of course possible to complete a purchase with another payment method, if your gift card does not cover the total amount of the order! Also, if the amount of your order is less than the amount of your gift card, you will be able to use the remaining credit on another order and before its expiry date. 

You will of course be able to return an order paid with a gift card: the latter will then be credited back to the amount paid! And, if you have completed your purchase with another payment method (credit card, Paypal), the remaining amount will be refunded, on the latter. 

• La E-carte cadeau vendue sur notre site est utilisable uniquement sur le e-shop, la retrouver ici.
• La carte cadeau vendue en boutique est utilisable uniquement dans les boutiques partenaires que vous retrouverez ici.

You cannot add more items to your basket if you are already purchasing a gift card. Please proceed to payment before continuing shopping.

- You can choose to send the gift card directly by email by filling in the details of the person you wish to give it to.

Please note, the gift card will be sent directly after payment to the beneficiary.

- You can fill in your details to receive it in your mailbox and choose to print it out or send it yourself at a time of your choosing.